Today’s Biggest Challenge in Data

Today’s Biggest Challenge in Data By: Jared Kirby I’ve always said that masterQueue sits in a very unique position in the Auto Finance Industry.  We see what data and skip trace process works, what doesn’t work, and most importantly what the industry can do to improve the way data is used to yield a higher level of success. Today’s biggest data challenge, is knowing what your challenge actually is.  At a high-level look, the problem is simple, “I am spending too much on data and not seeing results.”  When you get down to the root cause of data issues, you […]

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masterQueue Adds Vehicle Location Data from DRN, Providing Auto Lenders More Actionable Insights for Collections and Recoveries

DRN Contact: Shawn Yujuico syujuico@DRNdata.com masterQueue Contact: Jared Kirby jkirby@intellaegis.com   masterQueue Adds Vehicle Location Data from DRN, Providing Auto Lenders More Actionable Insights for Collections and Recoveries DRN’s License Plate Recognition (LPR) data is now added and compared to other public records data in masterQueue’s dashboard to help lenders better determine the chance for positive collection or recovery resolution   LA QUINTA, CA 11/13/2017 – Digital Recognition Network (DRN) and Intellaegis, Inc. dba “masterQueue” announced today at the annual Used Car Week Auto Finance Conference that DRN’s vehicle location data has been added to the masterQueue platform for lenders that have […]

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The Twelfth Man of Debt Collection

The Twelfth Man in Debt Collections By Jared Kirby October 31, 2017   Listening to the noise of the Auto Finance industry could leave you stumbling in a few different directions on where your focus should be for Q1 2018.  Everyone says they’re an advocate of stats and metrics, but most tend to stay away from the daunting task of organizing and sorting spreadsheets as they lack the tools to make this a simple process.  At the end of the day, every company has one common goal; to beat last year’s numbers.   With technology constantly evolving and everybody chiming […]

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How Technology can change the Auto Finance Industry

How Technology can change the Auto Finance Industry By John Lewis October 16, 2017   The ability to utilize technology to increase your view into how people behave has never been more opportunistic. As we move into 2018, the auto finance industry is finally catching up to the need, and desire, to use Artificial Intelligence. They still face challenges similar to what we saw when we launched masterQueue in 2011, but the times are changing.   Many companies still manually gather data versus using automated big data gathering strategies, and many companies are still using collector and skip tracer intuition […]

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Artificial Intelligence and Debt Collections

Gather. Organize. Track In the Spring of 2011 we launched masterQueue at www.Finovate.com in San Francisco. At the time, we had no idea it would take the lending industry six years to begin to recognize the value of Predictive Analytics, BigData Analysis, Artificial Intelligence and Automated Workflow in Debt Collections related software. To us, it seemed to just make sense compared to manually gathering data from web sites and relying on intuition of collectors to pick the most important data to drive RPC, increase repossessions and reduce losses. In 2016, American Banker Magazine named us #11 of the Top 20 […]

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El Dorado Hills company helps creditors collect debts – and show they did it by the book

    Thanks to the Sacramento Bee for telling the compliance piece of our story. We understand how to mitigate risk in collections, from performance to compliance to security to 3rd party outsourcing and that’s what our MasterQueue software does for lenders and their loan servicing vendors.   “The lenders can do only so much, not because they don’t have the tools or the skills, but a lot of times, they just don’t really perform as efficiently as the vendors do. So, they hire third-party vendors, and that’s what my wife and I did for a number of years.  We […]

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Field Management Software

Field Management Software By John Lewis March 8, 2017 I’m the President of Intellaegis, the software company that built masterQueue, a software platform that makes 1st and 3rd party collectors and skip tracers more efficient. I’m also a founding partner in RepoRoute, field management software that makes repossessors more efficient. I’d like to share some thoughts on the importance of field management software, why we got involved in RepoRoute, and where we see this new technology taking the industry. We see this moment as one of the most critical times in the history of auto finance. Delinquency is spiking, repossession […]

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Handling Record High Delinquencies in the “Race Against Time”​

Based on data reported in February 2017 by The Center for Microeconomic Data, Federal Reserve Bank of New York (FRBNY) … Auto loan outstandings continued its record upward trajectory in the fourth quarter of 2016, increasing $22 billion. It was the largest third to fourth quarter increase in terms of dollars for as far back as the FRBNY is reporting such data (since 2003). Also, auto loan balances that transitioned from current to 30+ days-past-due (DPD) and from current, 30, or 60 DPD to 90+ DPD reached all-time record-high levels, exceeding the dollars delinquent during the Great Recession. See the […]

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Collections Is A Race Against Time

“I believe there’s never been a more important time to embrace FinTech than now” Collections is a race against time ! By Bill Ploog Former EVP of Auto Loan Servicing at ALLY Financial As earnings season gets into full swing over the coming weeks, it will be interesting to see the year-over-year (YoY) trend of rising auto loan delinquencies and losses. It has been widely communicated that delinquency rates were rising among subprime auto loans, while overall auto loan delinquency rates were low and relatively flat. News articles on the subject focus on the changes in the ratios (rates). I […]

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CFPB ruled “UNCONSTITUTIONAL”, so what does that mean to us…to five time undefeated Jeopardy Champ Richard Cordray…and the Donald vs. Hillary drama?

Let me start by saying I have no clue who I am voting for, and every day my mind changes based on what Robert De Niro or Donald Trump says, or said years ago. However, I do think its worth noting that Donald Trump said last May that sweeping financial reforms put in place under President Barack Obama were harming the economy, and he would dismantle nearly all of them. Today, the U.S. Court of appeals in Washington DC, no less, basically agreed with Trump when they pretty much declared the CFPB, at least in how it operates today, as […]

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