Artificial Intelligence and Debt Collections

Gather. Organize. Track In the Spring of 2011 we launched masterQueue at www.Finovate.com in San Francisco. At the time, we had no idea it would take the lending industry six years to begin to recognize the value of Predictive Analytics, BigData Analysis, Artificial Intelligence and Automated Workflow in Debt Collections related software. To us, it seemed to just make sense compared to manually gathering data from web sites and relying on intuition of collectors to pick the most important data to drive RPC, increase repossessions and reduce losses. In 2016, American Banker Magazine named us #11 of the Top 20 […]

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El Dorado Hills company helps creditors collect debts – and show they did it by the book

    Thanks to the Sacramento Bee for telling the compliance piece of our story. We understand how to mitigate risk in collections, from performance to compliance to security to 3rd party outsourcing and that’s what our MasterQueue software does for lenders and their loan servicing vendors.   “The lenders can do only so much, not because they don’t have the tools or the skills, but a lot of times, they just don’t really perform as efficiently as the vendors do. So, they hire third-party vendors, and that’s what my wife and I did for a number of years.  We […]

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Field Management Software

Field Management Software By John Lewis March 8, 2017 I’m the President of Intellaegis, the software company that built masterQueue, a software platform that makes 1st and 3rd party collectors and skip tracers more efficient. I’m also a founding partner in RepoRoute, field management software that makes repossessors more efficient. I’d like to share some thoughts on the importance of field management software, why we got involved in RepoRoute, and where we see this new technology taking the industry. We see this moment as one of the most critical times in the history of auto finance. Delinquency is spiking, repossession […]

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CFPB ruled “UNCONSTITUTIONAL”, so what does that mean to us…to five time undefeated Jeopardy Champ Richard Cordray…and the Donald vs. Hillary drama?

Let me start by saying I have no clue who I am voting for, and every day my mind changes based on what Robert De Niro or Donald Trump says, or said years ago. However, I do think its worth noting that Donald Trump said last May that sweeping financial reforms put in place under President Barack Obama were harming the economy, and he would dismantle nearly all of them. Today, the U.S. Court of appeals in Washington DC, no less, basically agreed with Trump when they pretty much declared the CFPB, at least in how it operates today, as […]

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NARS2016…The Evolution of the Repossession Industry

This photo is three of the more successful women in the repo industry, and they represent many women in our industry who have made a difference. They all shared lunch at NARS and discussed the challenges each face in their respective businesses, balancing family and work, and managing the issues they face in their respective companies. They are on a mission and they have a plan, and that simple example of making new friends, sharing experiences and forming a bond is what makes industry events important to attend. As the books close on the North American Repossession Summit (#NARS2016), I […]

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masterQueue Partners with Experian Data to Help Find Fugitives

masterQueue Partners with Experian Data to Help Find Fugitives

Finding people who do not want to be found has always been considered an art. By tracking the data footprint of a person in a manner that is not possible when gathering data manually through various websites, its now possible to add a scientific approach to the process. We help Banks, Finance Companies, Debt Collectors and now Law Enforcement perform this process more effectively, with our masterQueue technology. http://www.experian.com/blogs/business-credit/2013/11/15/tracing-data-footprints-helps-law-enforcement-nab-fugitives-on-the-run/ In Lending, every “i” has to be dotted, and every “t” has to be crossed as there is a regulatory microscope, followed by a lawyer and the CFPB, tracking every call […]

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Track

Track

It is our strong belief that software should keep you informed and tell you when something needs to be done. masterQueue was built from the ground up with this concept in mind. Using our tools, you can track any metric in masterQueue and generate tasks that will help keep your team efficient, informed, and most importantly, in compliance.

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Organize

Organize

Scouring through mountains of public records can be like finding the needle in the haystack. masterQueue uses a proprietary algorithm to sort through the data and display only the most relevant information. By automating this process, we can guarantee you will get in touch with more of your customers faster and in a completely compliant environment.

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Gather

Gather

We think gathering data and public records should be easy. The click of a button easy! masterQueue allows you to instantly gather data from your public records sources without ever having to leave the application and at the click of a button. Why spend time copying and pasting information into various fields across multiple tabs? masterQueue allows for quick data collection which means you can work more accounts, locate more of your customers and increase your bottom line.

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