Handling Record High Delinquencies in the “Race Against Time”​

Posted on: February 27th, 2017 by John Lewis

Based on data reported in February 2017 by The Center for Microeconomic Data, Federal Reserve Bank of New York (FRBNY) … Auto loan outstandings continued its record upward trajectory in the fourth quarter of 2016, increasing $22 billion. It was the largest third to fourth quarter increase in terms of dollars for as far back […]

Collections Is A Race Against Time

Posted on: January 6th, 2017 by John Lewis

“I believe there’s never been a more important time to embrace FinTech than now” Collections is a race against time ! By Bill Ploog Former EVP of Auto Loan Servicing at ALLY Financial As earnings season gets into full swing over the coming weeks, it will be interesting to see the year-over-year (YoY) trend of […]

masterQueue Adds Industry Veteran Mark Floyd to Their Leadership Team

Posted on: November 15th, 2016 by John Lewis

View the full article here

CFPB ruled “UNCONSTITUTIONAL”, so what does that mean to us…to five time undefeated Jeopardy Champ Richard Cordray…and the Donald vs. Hillary drama?

Posted on: October 11th, 2016 by John Lewis

Let me start by saying I have no clue who I am voting for, and every day my mind changes based on what Robert De Niro or Donald Trump says, or said years ago. However, I do think its worth noting that Donald Trump said last May that sweeping financial reforms put in place under […]

Big Government Moves into Debt Collection – Part III

Posted on: September 8th, 2016 by John Lewis

Today the CFPB once again showed they do not mess around. They fined Wells Fargo $185m for creating a half a million credit card accounts without customer authorization. Wells and the Regulators have known about this for years, and over the past couple years Wells fired over 5000 employees as a result. The $185m was […]

Big Government Moves into Debt Collection – Part II

Posted on: August 30th, 2016 by John Lewis

The proposed new debt collection laws released last month by the CFPB clearly states Dodd-Frank empowers the CFPB. They have “decided to consider issuing debt collection regulations that implement the FDCPA and other statutory authorities and that cover the activities of debt collectors and debt buyers. THEY’RE CHANGING THE RULES AND IT WILL IMPACT US, […]

Big Government moving into Debt Collection – Part I

Posted on: August 9th, 2016 by John Lewis

We thought the CFPB would be rewriting the FDCPA, but with the release of the 117 page “SMALL BUSINESS REVIEW PANEL FOR DEBT COLLECTOR AND DEBT BUYER RULEMAKING OUTLINE OF PROPOSAL UNDER CONSIDERATION AND ALTERNATIVES CONSIDERED” document on July 28th, it’s now clear they are just adding new language and new rules, still without an […]

2016 Compliance Must Have: Tracking via Technology

Posted on: May 26th, 2016 by John Lewis

In September 1963, a young singer-songwriter-poet named Bob Dylan wrote an anthem for change. The last verse gave warning those who don’t keep up with the times and changes taking place: “The line it is drawn the curse it is cast The slow one now will later be fast As the present now will later […]

A senseless tragedy and a call for continuing education to our industry – Lenders and Vendors

Posted on: May 20th, 2016 by John Lewis

Who’s responsible for this tragedy? It’s easy to blame the repo company, but what if they had an good employee who simply didn’t have enough training on how to handle these situations and he made a horrible mistake? What if he’d been working contingent assignments for a week with no income and he got to […]

NARS2016…The Evolution of the Repossession Industry

Posted on: April 20th, 2016 by John Lewis

This photo is three of the more successful women in the repo industry, and they represent many women in our industry who have made a difference. They all shared lunch at NARS and discussed the challenges each face in their respective businesses, balancing family and work, and managing the issues they face in their respective […]