The Industry Standard in Tracing Software Since 2011
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Contact Tracing
Gather
- Names of people testing positive
- Their contacts and contact info
- Additional contact info as needed
Organize
- High vs low risk contacts
- Contact workflow and case distribution
- Task and alert management
Track
- Contact results and tracer performance
- Regulatory compliance
- Data security
Why masterQueue for case management
Since 2011, masterQueue has been providing enterprise level "tracing" software-as-a-service for account management in performing skip tracing functions for some of the largest financial institutions in the USA.
"Skip Tracing and Contact Tracing, from a case management perspective, are almost identical in terms of the technology needed to perform the tracing process with maximum efficiency"
Features include:
- Consolidates multiple cases and data points into one system using API’s
- Artificial Intelligence (AI) and Link Analysis options
- Robust dashboard and push/pull analytics
- Uses workflow automation, case distribution and task management with alerts
- Covid-19 Testing request assignment platform
- Comprehensive interview capabilities
- Click-to-dial integrated VOIP w/call monitoring, transfer and recording
- Documentation -List of scripted questions with dynamic follow up options w/robust case update options
- Enterprise level data security, regulatory compliance and data privacy
"It’s Critical to have a secure, compliant and efficient case management platform to quickly scale a robust contact management plan…. This is what masterQueue has been doing since 2011 for some of the largest financial institutions in the USA."
- John Lewis, CEO masterQueue
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