The Remote Solution
Complete masterQueue Access from Home in a Secure and Compliant environment.
Information Exchange
Move Accounts and Notes between your loan servicing system and masterQueue easily and efficiently via SFTP or a real-time bi-directional API.
High Risk Remote Account Management
mQNet provides:
- Remote internal and third-party access to masterQueue to oversee and manage secure, compliant and recorded customer contact for outbound customer contact by internal staff or third-party vendors working from home on:
- High risk accounts
- No contact accounts
- Routine contact maintenance accounts
- Wellness calls to stay in touch with your customers and identify those you have lost touch with so you can add additional workflow that drives contact at a higher RPC than standard loan servicing systems
- Calls to customers to provide Offers or Settlements on their account
- Portfolio Monitoring for risk, compliance and loan performance
- Access to Risk Modeling Data to help rebuild risk models around the current Covid-19 or any Pandemic or DR/BC situation
- Real-time API data access to every major data provider
- New mover data, BK, SCRA, deceased scrubs, POE info to determine at-risk customers based on their industry, real-time LPR data, vehicle data etc.
mQNet is a Secure SaaS platform with work from home capabilities either through a VPN or via remote desktop access.
- Move data via SFTP or API to your System of Record
User Requirements
- A computer
- A headset (Optional)
- An internet connection
- An hour for training
Client Requirements
- A contract with Intellaegis
- A call to set up your account file uploads and data transfer requirements
- A call to set up your contracted data providers to connect your credentials to get their data in masterQueue
