The Remote Solution
Complete masterQueue Access from Home in a Secure and Compliant environment to perform the tasks your loan servicing system can't do.
Information Exchange
Move Accounts and Notes between your loan servicing system and masterQueue easily and efficiently via SFTP or a real-time bi-directional API.
High Risk Remote Account Management
mQNet provides:
- Remote internal and third-party access to masterQueue to oversee and manage secure, compliant and recorded customer contact for outbound customer contact by internal staff or third-party vendors working from home on:
- High risk accounts
- No contact accounts
- Routine contact maintenance accounts
- Wellness calls to stay in touch with your customers and identify those you have lost touch with so you can add additional workflow that drives contact at a higher RPC than standard loan servicing systems
- Calls to customers to provide Offers or Settlements on their account
- Portfolio Monitoring for risk, compliance and loan performance
- Access to Risk Modeling Data to help rebuild risk models around the current Covid-19 or any Pandemic or DR/BC situation
- Real-time API data access to every major data provider
- New mover data, BK, SCRA, deceased scrubs, POE info to determine at-risk customers based on their industry, real-time LPR data, vehicle data etc.
mQNet is a Secure SaaS platform with work from home capabilities either through a VPN or via remote desktop access.
- Move data via SFTP or API to your System of Record
User Requirements
- A computer
- A headset (Optional)
- An internet connection
- An hour for training
Client Requirements
- A contract with Intellaegis
- A call to set up your account file uploads and data transfer requirements
- A call to set up your contracted data providers to connect your credentials to get their data in masterQueue
