masterQueue is a web-based software solution that automates the skip tracing and collections process, enabling users to Gather, Organize and Track data to more efficiently find customers or assets.
Gather public record data on customers and vehicles to a single source in order to eliminate inefficient, impossible to track, and non-compliant, manual web-based data gathering processes.
Automatically organize your data waterfall strategy and then layer in State, Federal and Data Privacy rules on the data you gather and use to stay in full compliance with constantly changing regulatory rules.
Track all loan portfolio, customer, account, employee, third-party vendor and data provider stats, metrics and trends through our dashboard and data warehouse reporting capabilities.
masterQueue combines the power of artificial intelligence with public records data in order to improve productivity and efficiency in collections and skip tracing. A single software solution uniquely designed to:
When our clients use masterQueue and its different features, we…
MAKE COLLECTIONS EASY
masterQueue offers a variety of integrated features specifically designed to address the most challenging delinquent accounts in your loan portfolio.
From call frequency to call blocking to call monitoring to automated workflow with the ability to automatically stop collection activity when a natural disaster occurs, masterQueue was designed to easily monitor and provide user-friendly features built to manage State and Federal regulatory, data privacy, and common sense rules around debt collection; all in one system.
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Our contracted, strategic partners drive value by having their product integrated into masterQueue.
"With Data Privacy you have to inventory the data you have with tools like masterQueue that allow companies to know what data they have, particularly financial institutions. Having a tool like yours that will quickly see what personal information they're collecting, and in what jurisdiction so that you can know what your compliance obligations are, is very important"
Dominique Shelton-Leipzig
"With the callQueue, we have five FTE’s doing the work it used to take eight FTE’s to accomplish, and at a lower data cost!"
Nikki Magner
Vice President of Loan Servicing - SAFCO
"masterQueue makes it easy to collect all phone numbers potentially associated with a customer; and it systematically prioritizes the order in which to call the numbers. This is key because often collections will spend significant time searching for new leads to call when seeking to make contact with delinquent customers. masterQueue does the heavy lifting so collections can do what they are hired to do… focus on speaking with customers to understand the reason for delinquency, influence the customer to pay more of what is past due, persuade the customer to pay sooner, and to recap the conversation and create a positive customer experience. masterQueue transforms how collectors spend their time and your (the lender’s) money"
Bill Ploog
Principal WLP Consulting and former Senior VP over all Loan Servicing at Ally Financial
"It's a game changer. We located a sexual predator thats been on the run for ten years and we located an address in ten minutes."
Dave Stevenson
Investigator El Dorado County District Attorneys office
"The masterQueue platform is the industry’s best, and it will improve our productivity and efficiency on behalf of our clients."
Andrew Coffey
Director of Collections, Servicing Solutions
"They’ve put a tremendous amount of effort into developing a unique collection tool that brings together multiple contact databases for more effective servicing of the most difficult accounts. In addition, masterQueue adds additional strength to the lender’s compliance framework."
Mark Floyd
Former CEO Exeter Finance and COO Americredit
