Intellaegis was founded by serial entrepreneurs John and Perla Lewis, who have started nine first-to-market companies in risk identification and contact management within the auto finance industry. Among their past successful start-ups were the first dedicated auto finance skip tracing servicer and the first repossession assignment forwarding company. Each of those companies became niche $1B industries in the skip tracing and repossession verticals within the debt collection space.
Leveraging over 40 years of industry knowledge they launched their unique SaaS FinTech platform, masterQueue, at the 2011 Finovate in San Francisco. With masterQueue, they saw an opportunity to use their intuition and experience to build innovative software with features that did not exist for the financial services industry. Since then, the software has been used across multiple verticals to locate fugitives for law enforcements and establish eligibility for Medicaid enrollees. Today masterQueue is used by some of the largest financial institutions and government agencies looking to be more efficient in the process of collecting personal data and increasing contact through the combined power of data aggregation, automation, and analytics.
The difference in our repo process with masterQueue versus what we we're doing before is like Night and Day
Ed Arciniega
Bank of America Sr. VP over Auto Collections
"The integration of our data into masterQueue for DRNsights Enterprise customers makes our data more readily available to collectors. When you add our vehicle location data to masterQueue’s other data sources and automated workflow, you get improved resolution rates and can make more right party contact. Together, we help auto lenders reduce loss and better manage risk,"
Jeremiah Wheeler
Vice President of Financial Services at DRN
"The masterQueue platform is the industry’s best, and it will improve our productivity and efficiency on behalf of our clients."
Andrew Coffey
Director of Collections, Servicing Solutions
"They’ve put a tremendous amount of effort into developing a unique collection tool that brings together multiple contact databases for more effective servicing of the most difficult accounts. In addition, masterQueue adds additional strength to the lender’s compliance framework."
Mark Floyd
Former CEO Exeter Finance and COO Americredit
"masterQueue makes it easy to collect all phone numbers potentially associated with a customer; and it systematically prioritizes the order in which to call the numbers. This is key because often collections will spend significant time searching for new leads to call when seeking to make contact with delinquent customers. masterQueue does the heavy lifting so collections can do what they are hired to do… focus on speaking with customers to understand the reason for delinquency, influence the customer to pay more of what is past due, persuade the customer to pay sooner, and to recap the conversation and create a positive customer experience. masterQueue transforms how collectors spend their time and your (the lender’s) money"
Bill Ploog
Principal WLP Consulting and former Senior VP over all Loan Servicing at Ally Financial
"With the callQueue, we have five FTE’s doing the work it used to take eight FTE’s to accomplish, and at a lower data cost!"
Nikki Magner
Vice President of Loan Servicing - SAFCO
