What is masterQueue?
In 2015 Intellaegis was named by American Banker as one of the Top 20 FinTech companies to watch, and in 2019 masterQueue was a finalist @Finovate 2019 for the best RegTech Solution and Best FinTech partnership in regard to their relationship with USAA.
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Product Overview
From early stage delinquency through repossession to post charge off deficiency and recovery process management, masterQueue is a first-to-market, unique solution used by some of the nation’s largest lenders as a key piece of their risk mitigation strategy.
masterQueue enables you to implement a simple, automated process to replace what historically has been a manual, copy and paste intensive procedure that’s almost impossible to measure and manage. You can customize an efficient process to manage your account uploads, data collection and organization, call strategy, as well as assignment strategy, all in one seamless platform.
masterQueue clients are able to reduce losses, while doing more work with less!
Choose from multiple data providers we integrate into masterQueue
Next Generation Contact Management
Automate Your Data
- Automated data purchasing and workflow optimization to enhance efficiency.
- Eliminate manual tasks like copying and pasting to save time and reduce errors.
- Control data expenditures while ensuring compliance with industry standards.
- Integrate with multiple data providers for seamless data collection and organization.
- Free up your team to focus on strategic decision-making instead of administrative tasks.
Aggregate Your Information
- Consolidate contact and account data from various sources into a single pane of glass.
- Gain enhanced visibility to achieve results more efficiently.
- Merge diverse data sets for a comprehensive view of contact data history.
- Verified leads that drive actionable insights and real-time, accurate location data for improved outcomes.
- Facilitate better decision-making and personalized service offerings.
Analyze Your Strategy
- Leverage robust analytics tools to evaluate productivity and assess data provider performance.
- Adapt call strategies with real-time insights.
- Identify trends, measure performance, and make informed decisions with aggregated data.
- Data-driven decision-making with predictive analytics to stay ahead of trends and opportunities.
- Avoid costly errors with accurate and secure data while staying compliant with repossession regulations.
- Recover vehicles earlier in the delinquency cycle, improving asset recovery rates and reducing losses.
The Challenge
Some of the top 10 challenges faced by Financial Institutions include increased regulation and compliance requirements, economic uncertainty, legacy systems and infrastructure, data management and analysis, difficulty identifying and contacting debtors, taking too long to locate debtors when sorting through all the data, limited resources, communication barriers, and technology limitations. The primary challenge faced by Financial Institutions is accessing and managing data, which leads to several problems. Financial Institutions typically do not have the ability to buy raw data from various data providers and use their legacy systems to organize this data for use by their teams in an efficient and compliant manner.
The Solution
masterQueue is the only solution on the market with all the tools to provide an efficient process to use data to locate more people, and to meet all Fair Debt requirements. When risk is identified through lost contact with a customer, a lender or 3rd party can access additional data sets through APIs to many data providers, e.g. DRN (Motorola), LexisNexis, Clear (Thomson Reuters), TLO (Transunion), Equifax, IDI, Innovis, Carfax, etc. masterQueue enables you to adhere to FDCPA 804 guidelines and layers in an automated compliance rules engine to insure all State and Federal regulatory compliance and data privacy concerns are met, BEFORE using data to locate and contact the customer.
Case Study
Challenge
Major US bank’s Auto Lending Division had documentation and communication deficiencies within the given timeframe and copied and pasted data inefficiently.
Action Taken
Utilizing mQ a comprehensive system was implemented for record-keeping, workflows, and task management to streamline the acquisition, organization, and tracking of data.
Result
The decision was pivotal in increasing customer contact by 40% and daily output while reallocating 13 FTE, contributing to greater productivity, profitability, and success in achieving collections objectives.
Testimonials
The difference in our repo process with masterQueue versus what we we're doing before is like Night and Day
Ed Arciniega
Bank of America Sr. VP over Auto Collections
"The integration of our data into masterQueue for DRNsights Enterprise customers makes our data more readily available to collectors. When you add our vehicle location data to masterQueue’s other data sources and automated workflow, you get improved resolution rates and can make more right party contact. Together, we help auto lenders reduce loss and better manage risk,"
Jeremiah Wheeler
Vice President of Financial Services at DRN
"The masterQueue platform is the industry’s best, and it will improve our productivity and efficiency on behalf of our clients."
Andrew Coffey
Director of Collections, Servicing Solutions
"They’ve put a tremendous amount of effort into developing a unique collection tool that brings together multiple contact databases for more effective servicing of the most difficult accounts. In addition, masterQueue adds additional strength to the lender’s compliance framework."
Mark Floyd
Former CEO Exeter Finance and COO Americredit
"masterQueue makes it easy to collect all phone numbers potentially associated with a customer; and it systematically prioritizes the order in which to call the numbers. This is key because often collections will spend significant time searching for new leads to call when seeking to make contact with delinquent customers. masterQueue does the heavy lifting so collections can do what they are hired to do… focus on speaking with customers to understand the reason for delinquency, influence the customer to pay more of what is past due, persuade the customer to pay sooner, and to recap the conversation and create a positive customer experience. masterQueue transforms how collectors spend their time and your (the lender’s) money"
Bill Ploog
Principal WLP Consulting and former Senior VP over all Loan Servicing at Ally Financial
"With the callQueue, we have five FTE’s doing the work it used to take eight FTE’s to accomplish, and at a lower data cost!"
Nikki Magner
Vice President of Loan Servicing - SAFCO
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