See how much more you can do with masterQueue!
From early stage delinquency through repossession to post charge off deficiency and recovery process management, masterQueue is a first-to-market, unique solution used by some of the nation’s largest lenders as a key piece of their risk mitigation strategy.
masterQueue enables you to implement a simple, automated process to replace what historically has been a manual, copy and paste intensive procedure that’s almost impossible to measure and manage. You can customize an efficient process to manage your account uploads, data collection and organization, call strategy, as well as assignment strategy, all in one seamless platform.
masterQueue clients are able to reduce losses, while doing more work with less!
Choose from multiple data providers we integrate into masterQueue
Some of the top 10 challenges faced by Financial Institutions include increased regulation and compliance requirements, economic uncertainty, legacy systems and infrastructure, data management and analysis, difficulty identifying and contacting debtors, taking too long to locate debtors when sorting through all the data, limited resources, communication barriers, and technology limitations. The primary challenge faced by Financial Institutions is accessing and managing data, which leads to several problems. Financial Institutions typically do not have the ability to buy raw data from various data providers and use their legacy systems to organize this data for use by their teams in an efficient and compliant manner.
masterQueue is the only solution on the market with all the tools to provide an efficient process to use data to locate more people, and to meet all Fair Debt requirements. When risk is identified through lost contact with a customer, a lender or 3rd party can access additional data sets through APIs to many data providers, e.g. DRN (Motorola), LexisNexis, Clear (Thomson Reuters), TLO (Transunion), Equifax, IDI, Innovis, Carfax, etc. masterQueue enables you to adhere to FDCPA 804 guidelines and layers in an automated compliance rules engine to insure all State and Federal regulatory compliance and data privacy concerns are met, BEFORE using data to locate and contact the customer.
Major US bank’s Auto Lending Division had documentation and communication deficiencies within the given timeframe and copied and pasted data inefficiently.
Utilizing mQ a comprehensive system was implemented for record-keeping, workflows, and task management to streamline the acquisition, organization, and tracking of data.
The decision was pivotal in increasing customer contact by 40% and daily output while reallocating 13 FTE, contributing to greater productivity, profitability, and success in achieving collections objectives.
"With the callQueue, we have five FTE’s doing the work it used to take eight FTE’s to accomplish, and at a lower data cost!"
Vice President of Loan Servicing - SAFCO
"masterQueue makes it easy to collect all phone numbers potentially associated with a customer; and it systematically prioritizes the order in which to call the numbers. This is key because often collections will spend significant time searching for new leads to call when seeking to make contact with delinquent customers. masterQueue does the heavy lifting so collections can do what they are hired to do… focus on speaking with customers to understand the reason for delinquency, influence the customer to pay more of what is past due, persuade the customer to pay sooner, and to recap the conversation and create a positive customer experience. masterQueue transforms how collectors spend their time and your (the lender’s) money"
Principal WLP Consulting and former Senior VP over all Loan Servicing at Ally Financial
"It's a game changer. We located a sexual predator thats been on the run for ten years and we located an address in ten minutes."
Investigator El Dorado County District Attorneys office
"The masterQueue platform is the industry’s best, and it will improve our productivity and efficiency on behalf of our clients."
Director of Collections, Servicing Solutions
"With Data Privacy you have to inventory the data you have with tools like masterQueue that allow companies to know what data they have, particularly financial institutions. Having a tool like yours that will quickly see what personal information they're collecting, and in what jurisdiction so that you can know what your compliance obligations are, is very important"
Perkins Coie - International Law Firm
"They’ve put a tremendous amount of effort into developing a unique collection tool that brings together multiple contact databases for more effective servicing of the most difficult accounts. In addition, masterQueue adds additional strength to the lender’s compliance framework."
Former CEO Exeter Finance and COO Americredit
See how much more you can do with masterQueue!