Read how masterQueue is used to reduce Procedural Disenrollment
MESC 2023 Presentation

Government Services

Increase Contact Results With Automated Data

What is masterQueue for Government?

masterQueue is a SaaS solution that automates and streamlines the process for locating and contacting citizens that states and local governments have lost contact with. By using APIs into multiple data providers, our software enables our customers to automate the purchasing of phone numbers, addresses, and email data creating a single pane of glass to work from. masterQueue provides an efficient and effective data and contact management system to help solve many state wide issues including Medicaid redetermination, returned mail address validation, law enforcement needs, and child support collections.

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Product Overview

masterQueue, founded in 2011, is designed to help states streamline the process of collecting personal data and increasing contact by combining the power of analytics and public records data. Through direct APIs into every major data provider, masterQueue automates the purchasing process of citizen contact data. It's the only tool on the market that gathers, organizes, and tracks contact management data to improve productivity & efficiency.


We help states more efficiently verify existing addresses or to locate new addresses, contact phone numbers, and email addresses for citizens. This is all accomplished in an easy-to-use SaaS platform designed by the nation’s largest banks to locate lost customers in a compliant and secure manner. masterQueue meets strict HIPPA data privacy requirements as well as the validation CMS requires as a part of the Medicaid redetermination process.

Automate Data on Demand:

  • Address, Phone(s), email, etc.
  • Decrease processing time
  • Reduce "false positives
  • Increase Right Party contacts
  • Public Records information
  • Time and resource savings
  • Data Privacy Rights

Case Management System:

  • Single platform for data intelligence via Real-Time API with your data providers
  • Complete Workflow Management
  • Cost Control Management
  • Compliance Engine
  • Vendor Management
  • Information and Data Security
Data Compliance Engine Co-Architected by a Top 3 US Bank
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The Challenge

Lost Contact

When states lose contact with their citizens it can be a time consuming and inefficient process to locate them. States can buy raw contact data from data providers, but they can't expect their legacy systems and manual processes to manage the volume of data in an efficient manner. Most state systems do not have the ability automate the data purchasing, organize the contact information, and track the progress of contacting their citizens in a single platform.

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The Solution


masterQueue puts all of your data at your fingertips in one secure environment. We are the only solution on the market with all of the tools to provide an efficient and streamlined process to help you locate more people, and to meet state requirements. Let us show you better results through automation, data aggregation, and analytics.

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Case Study

Medicaid Redermination Contact Strategy


State is finding it difficult to contact enrollees during the public health emergency resulting in missed opportunities to renew Medicaid benefits and re-establish contact with beneficiaries.

Action Taken

Using advanced data analytic capabilities enabled the software to quickly identify new contact information for beneficiaries whose mail has been returned undeliverable. This information is then used to reach out to beneficiaries via phone and mail, making it easier to connect with those who may have otherwise been lost in the system.


The increased outreach efforts made possible by masterQueue have resulted in a 300% increase in the number of beneficiaries contacted.

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"masterQueue is a tremendous help regarding how our team manages contact with enrollees. I really like masterQueue as a data management tool and using the workflow process and reporting have become an invaluable part of our work"

Monie Mangus

Colorado Department of Health Care Policy and Financing (HCPF)

"It's a game changer. We located a sexual predator thats been on the run for ten years and we located an address in ten minutes"

Dave Stevenson

Investigator El Dorado County District Attorneys office

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Are you ready to do more with less?

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