masterQueue adds Top Industry Expert to its Management team while being named a Finalist for the Sacramento Region’s Most Innovative Software

Posted on: December 10th, 2018

Bill Ploog with Intellaegis team

ELDORADO HILLS, Calif., Nov. 14, 2018 /PRNewswire/ — Intellaegis, Inc. dba masterQueue, an innovator in debt collection software, today announced it has named former Ally Executive Vice President over all of their pre-charge off loan servicing, Bill Ploog, to its leadership team as masterQueue’s Operational Strategist.


Ploog joins Intellaegis investor, Chief Strategist and former CoreLogix co-founder Steve Schroeder, as well as John and Perla Lewis, co-founders of the masterQueue platform, to round out the team that is tasked with overseeing the company’s 2019 expansion plans.


In addition to adding Ploog, masterQueue also announced it was selected as a Top 3 Finalist for the Sacramento Regions Most Innovative Software. Also, their lead software developer, Sean Downey, is being honored this week during Used Car Week 2018, the auto finance industries largest annual conference. Downey is being recognized as one of the Top 40 people in the auto finance industry under 40 years old, and the only software developer receiving this honor.


masterQueue’s being named a finalist in the Sacramento Regions Most Innovative Software award competition is another point of recognition for one of the Auto Finance Industries leading FinTech platforms.


“When we launched at Finovate in 2011, we knew if we could automatically gather unstructured skip tracing data and add structure in the form of AI and workflow around the use of the data, we could create a compelling platform to automate the historically manual, time consuming skip tracing process. Although we’re in the early stages of AI in debt collection, we’re honored to receive this recognition alongside some amazing local innovators,” said John Lewis as he spoke about the 9th startup he and his wife and business partner Perla have founded, all in the Auto Finance space.


This recognition comes on the heels of masterQueue being named by Banking CIO Magazine as a Top-10 FinTech Software in 2017, and in 2016, masterQueue was named by American Banker as one of the Top-20 FinTech software companies to watch. In regard to the recognition Sr. Developer Sean Downey is receiving, masterQueue’s CISO Jack Merry had this to say:


“Sean has been with us eight years and he oversaw the difficult transition of our development team seamlessly moving the masterQueue platform from its original lead developer to being under Sean’s control, which is no small feat for a platform with well over a million lines of code. His being recognized as one of the top developers in the auto finance industry is well deserved. The timing of this award being presented at Used Car Week, a day prior to the release of the most significant feature to date in masterQueue, the new callQueue, is appropriate.”


The callQueue is a feature in the masterQueue SaaS platform that provides data gathering automation and big data organization with State and Federal regulatory calling compliance, eliminating a tedious manual process most debt collection departments struggle with. The callQueue streamlines the ability for lenders who are trying to establish contact with customers who are behind in payments. The callQueue allows the debt collector the ability to seamlessly Gather, Organize and Track data and the calling process in one system. This gives them the ability to offer assistance to the customer before the loan goes too far delinquent. Prior to masterQueue, this was a time-consuming manual process of gathering phone numbers to contact customers that lenders had lost touch with. The callQueue also allows lenders and their 3rd party vendors to meet and track Fair Debt Collection Practices Act rule 804 in regard to regulatory compliance in the gathering and use of 3rd party location information. The first version of the callQueue has been in existence for over a year and it’s been extensively used by one of the leading nationwide collateral recovery services, and a long time masterQueue customer; Del Mar Recovery Solutions ( of Carlsbad, CA.


“We’ve been using the callQueue in late stage skip tracing for various lenders since masterQueue rolled it out to us over a year ago, however, where our clients now see the biggest lift is when they assign the accounts to us earlier in the delinquency life cycle, as then we’re able to help the customer and the lender get in touch to hopefully work out a solution before repossession is the last remaining alternative. We’re excited to see and start using the changes coming in the newest version of this product,” said Josh Elias, CEO of Del Mar.


In another key move that brings Intellaegis additional industry expertise and leadership, Bill Ploog joins the team as masterQueue’s Operational Strategist. Bill brings to the table thirty-three years of driving operational improvements, including twenty-two years in executive positions. While at General Motors Acceptance Corporation / Ally, Bill transformed its collections organization to successfully handle substantial non-prime / sub-prime growth in Ally’s $84 billion portfolio, overseeing a staff of 2000. He engineered and built the call center foundation for the award-winning Ally Bank customer experience. Bill also spearheaded the concept and operational expansion of a website (SmartAuction) to re-market vehicles online, which changed the automotive re-marketing industry forever. He also orchestrated the re-engineering of GMAC’s wholesale lending policies and procedures for its $16 billion book of business after Bill uncovered one of the largest Ponzi schemes in U.S. history involving $6 billion in loans. Bill’s experiences and knowledge are a significant addition to the masterQueue team.


“As the probability of a past due account becoming a repossession or a total loss increases with each additional payment becoming past due, I am thrilled to help masterQueue expand its offering. masterQueue makes early stage, no contact collections a much easier process in the race against time to resolve account delinquency,” said Ploog.


Lewis added, “Being an entrepreneur can be a lonely job, but when you have the opportunity to work alongside talented and genuine people like Bill, its awesome. I’ve also had the pleasure to work with and be mentored for years by one of the most successful FinTech entrepreneurs, Steve Schroeder, and by the Chairman of our Board and former Exeter Finance CEO Mark Floyd. When you add in our CISO and partner Jack Merry who has been with us overseeing security since day one, and at a time when security is more challenging than ever, I am so lucky to be surrounded by such a strong executive team. Throw in the pleasure of working in the trenches with our talented team of loyal employees who have believed in my dream of building a game-changing software platform for the debt collection industry, and it’s even more special. To close it out, I’m so fortunate to be able to work side by side with my wife and business partner of thirty years, Perla. The future is bright for masterQueue and we’re very excited to see where 2019 and beyond takes us.”


masterQueue is also proud to be back as a sponsor of the Used Car Week conference, where it will host its annual year-end masterQueue user conference on Wednesday November 14th from 2-4 pm. In addition, the following Intellaegis executives we’re also chosen to speak on the following topics at this event:





About masterQueue

masterQueue is a SaaS platform that manages BigData using Artificial Intelligence that’s powered by Workflow Automation. When there is no contact with a customer, masterQueue makes the early through late stage collection, skip tracing and repossession process more efficient by automatically gathering, organizing and tracking data in a workflow process that’s integrated with State and Federal regulatory compliance rules. This process helps lenders and their customers get in touch to work out solutions to their delinquent loans at the earliest stage possible in the lifecycle of the customers delinquency. For more information, visit or call (866) 563 7547.


American Banker 2017 Top 20 FinTech software’s to watch

Sacramento Innovation Awards 2018

SOURCE masterQueue
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